1 hour ticket response
Quick support is our chief priority and this is the reason why we’ve got a team of well–trained customer support engineers who are prepared to provide a swift response to any question that you might possibly have. Simply open your customer support ticket from the Site Control Panel and we’ll get back to you within 60 minutes at the latest. In fact, we work hard and aim for a 20–minute customer support ticket response time.
An Outstanding Technical Support Service
Each member of our tech support staff has several years of experience in the web hosting niche and the vast majority of them have worked for us for at least five years. They all are ready to reply to all your requests in the most efficient way possible.
A User–Friendly Help Center
To help you get a quick tip on how you can use a particular service, we have implemented a very intuitive Help Center section in your Site Control Panel. You can search through an enormous collection of web hosting account administration articles and website management articles, have a glance at our F.A.Q. library or watch our how–to video tutorials.