A One–Hour Response Time Guarantee
Every support request you submit to us will be attended to within maximum one hour. If for any reason whatsoever your support ticket or e–mail requires further assistance from an administrator, we’ll forward it and leave a note to inform you that your case is being examined. If you make use of the Optional Admin Services package, all of the server administration tasks included there will be performed at a time of your liking.
An Outstanding Customer Support Service
Should you require assistance working with our Site Control Panel or with any of the apps that we’ve preinstalled on the dedicated hosting server on your behalf, do touch base with the customer support staff anytime through the ticketing system. Furthermore, in case you need assistance administering your dedicated hosting server, you can make use of our Optional Admin Services package, which includes Operating System updates every week, troubleshooting and installation procedures, server monitoring and restarting services, backup hard disk space, etc.
An Intuitive Help Section
Our Site Control Panel is installed by default for each dedicated server. Among its characteristics is a very time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. The majority of instructional articles also video versions that demonstrate all the tasks that you can carry out in a very illustrative manner. You will find all the how–to articles and the video tutorials in the upper right corner of each Site Control Panel section.