A 99.9% Server Uptime
We have set up our web hosting platform using stable hardware and heavily tweaked software. Our administrators have installed a modified version of SELinux on all our physical machines in order to ensure the highest level of security and reliability. We’ve installed several anti–DDoS tools along with highly efficient firewall programs to make sure our network is unassailable and secure.
All our web hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the uptime guarantee remains the same.
A 99.9% Network Uptime
If you want to offer a good–quality hosting service, you can hardly depend on the default network configuration in a datacenter. We have set up our own custom internal network so as to ensure a faster–than–the–speed–of–light connection speed with the outside world.
And because of this, irrespective of which datacenter facilities you choose: our US based datacenter, our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter or our AU based datacenter, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is available with all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are not satisfied with our web hosting services, or if you find them inadequate, or if you decide that you need to use a VPS servers rather than a cloud hosting package – you will receive a full refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to have total control over your domain names even if you terminate your hosting account with us.
24/7 Technical Support
When you run a hosting firm, your technical support engineers are of crucial importance. That is why we have attentively hand–picked a highly competent group of technical support engineers, each with several years of training behind his back. With their help, our company offers 24x7 support with each of our web hosting plans.
And not only that, we offer a 1–hour response time guarantee. All tech support requests are responded to within one hour and our average support ticket response time is less than 20 minutes!