Phone Support in Web Hosting
We believe that having the option to talk with a live agent is very important, so we have 3 support lines all around the world (Australia, USA and UK) and you can contact us on the phone for 14 hours every day. If you consider obtaining one of our web hosting, for example, you are able to call us and find more about our services before you order so as to make sure that we meet all of the system requirements for your web sites. After the purchase, you'll be able to call us about all the sales and / or billing problems you may experience, or receive any general or basic tech information that you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you'll have to use the ticketing system, which will make it easier to follow the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
Every time you need additional information for the semi-dedicated servers that we supply, you will be able to call one of the three support phone lines we have across the globe - in the United States, Great Britain and Australia. Thus, you will be able to check ahead of time whether our solutions will be suitable for your websites. If you are already our customer and you have a semi-dedicated account, you are able to contact us on the phone for fourteen hours daily about any kind of billing or basic questions. For strictly tech troubles you'll be able to use our ticketing system and get in touch with our tech support because someissues just require extra time to be taken care of, still we can assist you on the phone with quite a lot of minor tech problems as well, saving you the time and efforts.