One-Hour Response Guarantee in Web Hosting
With a web hosting from us, you can just forget about waiting around for hours, or even all day, to obtain an answer to a client support ticket or an email. Irrespective of when you touch base with us, we will help you within 60 minutes max with any pre-sales or technical queries that you might have. As a matter of fact, our actual reply time almost never exceeds twenty to thirty minutes. Since we’re available 7 days a week, you will always get support in a timely manner and we are aware of precisely how essential this is in the e-world. Shortly after you contact us, we’ll respond to your enquiries. If you experience any technical challenge, we will handle it instead of you, or we’ll supply you with all the required information if there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from our company, you can take advantage of our really fast support services. You will receive a response to any support ticket opened from the hosting Control Panel or email sent to our tech and client support team in no more than one hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. It often takes considerably less time to explore and fix a problem. We’ll provide you with more information in case the solution involves something that has to be done on your end. If you touch base with us during weekends or holidays, the response time will be precisely the same and given the fact that our support staff will be at your service 24/7/365, you will receive immediate help for practically any technical, general or billing issue regardless of the hour at which you contact us.