If you’ve ever got any questions in regard to the hosting service or you experience a problem with your websites, you’ll have to contact the hosting company’s help desk support team. It may not make a difference how fast they will answer if you’ve got a generic question, but an issue such as a bungled application update, for example, may result in your website becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be inoperational. In case you offer goods or services online, any downtime will adversely influence your site and you can lose current or potential visitors. A lot of hosting providers, predominantly resellers, respond to emails and trouble tickets within twenty four hours, but in the Internet world that is way too long, as visitors will rarely go back to a website that’s not working properly over lengthy spans of time.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can just forget about waiting around for hours, or even all day, to obtain an answer to a client support ticket or an email. Irrespective of when you touch base with us, we will help you within 60 minutes max with any pre-sales or technical queries that you might have. As a matter of fact, our actual reply time almost never exceeds twenty to thirty minutes. Since we’re available 7 days a week, you will always get support in a timely manner and we are aware of precisely how essential this is in the e-world. Shortly after you contact us, we’ll respond to your enquiries. If you experience any technical challenge, we will handle it instead of you, or we’ll supply you with all the required information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from our company, you can take advantage of our really fast support services. You will receive a response to any support ticket opened from the hosting Control Panel or email sent to our tech and client support team in no more than one hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. It often takes considerably less time to explore and fix a problem. We’ll provide you with more information in case the solution involves something that has to be done on your end. If you touch base with us during weekends or holidays, the response time will be precisely the same and given the fact that our support staff will be at your service 24/7/365, you will receive immediate help for practically any technical, general or billing issue regardless of the hour at which you contact us.