In case you’ve purchased a hosting plan and you have certain queries with regard to a concrete function/feature, or if you have run into a certain complication and you require help, you should be able to touch base with the respective customer support team. All hosting providers deploy a ticketing system no matter if they provide other ways of contacting them along with it or not, since the fastest way to handle a problem most often is to post a ticket. This mode of correspondence makes the replies exchanged by both parties simple to follow and enables the client care team representatives to escalate the situation in case, for instance, a server administrator should step in. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you need to use at least two different accounts to get in touch with the support staff and to actually manage the hosting space. Incessantly switching between the accounts can often be a drag, not to mention the fact that it requires a very long period of time for the majority of hosting providers to answer the tickets themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we use for our web hosting isn’t separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia Control Panel and you’ll be able to access it whenever you wish with just a few clicks, without leaving your account. The ticketing system comes with a quick-search box, which will help you find any ticket that you’ve opened in the past, if you need it. You can also see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to tackle a given issue even before you actually post a ticket. The response time is no more than 1 hour, which implies that you can get quick assistance at any given moment and in case our customer service team recommends that you should do something in your account, you can do it right away without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we use is built into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which suggests that you will not require another platform to touch base with our customer care staff – you can do it on the spot the moment you confront a predicament. Sending a new ticket requires a few clicks and tracking down an older one is equally easy. With our clever search filter, you can quickly find any ticket that you have already submitted. You can post a ticket at any given point in time since our client service team members are available 24-7 and reply in no more than one hour, although it rarely takes that much to get a reply. With Hepsia, you will have everything in one place and you can forget about the need to go through 2 or more platforms to troubleshoot a simple problem.