Integrated Ticketing System in Web Hosting
The ticketing system that we use for our web hosting isn’t separate from the hosting account. It is an indivisible part of our all-inclusive Hepsia Control Panel and you’ll be able to access it whenever you wish with just a few clicks, without leaving your account. The ticketing system comes with a quick-search box, which will help you find any ticket that you’ve opened in the past, if you need it. You can also see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to tackle a given issue even before you actually post a ticket. The response time is no more than 1 hour, which implies that you can get quick assistance at any given moment and in case our customer service team recommends that you should do something in your account, you can do it right away without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is built into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated servers, which suggests that you will not require another platform to touch base with our customer care staff – you can do it on the spot the moment you confront a predicament. Sending a new ticket requires a few clicks and tracking down an older one is equally easy. With our clever search filter, you can quickly find any ticket that you have already submitted. You can post a ticket at any given point in time since our client service team members are available 24-7 and reply in no more than one hour, although it rarely takes that much to get a reply. With Hepsia, you will have everything in one place and you can forget about the need to go through 2 or more platforms to troubleshoot a simple problem.