24/7 Customer Support in Web Hosting
The customer and technical support services for our web hosting packages are round-the-clock, therefore you can forget all about waiting for a few days in order to receive assistance. If you aren't our client yet, you can give us a call, chat with a representative or send an e-mail message. In case you already have an account, you'll be able to open a support ticket on top of the other three methods of contact. You are able to select the best way to contact us depending on what your location is or the device you use. We can easily assist you for almost any webhosting-related query that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in such a case the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you buy a semi-dedicated server account from us since we have telephone and online chat support for pre-sales, billing and common questions. Our representatives can help you find the right plan or give you details about our servers, in order to verify if the system requirements for your web sites are met. In case you're an active customer, you will also be able to contact us via email or through our ticketing system, that is accessible through the Hepsia hosting Control Panel. We guarantee that when you use these two methods of contact, you will get an answer within less than 1 hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other service providers, even big ones, you will be able to compare the reply time considering that it ordinarily takes an entire day for them to handle a ticket.
24/7 Customer Support in VPS Servers
Every VPS server plan that we provide comes with 24/7 customer and tech support, so in case you experience any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you're able to get in touch with us at any time, even holidays and weekends. For your convenience, we provide different methods of communication - phone support with several local numbers worldwide, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical issues since it will be much easier to monitor what is going on. The maximum warranted response time for all the e-mail messages and tickets is 1 hour, but it hardly ever takes that long to receive support. In case you acquire the Managed Services upgrade that we provide, our admins can also support you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone if you manage a whole server, that's why each and every dedicated server that we offer comes with 24/7 support with 1-hour response time guarantee regardless of the matter. This service is cost-free for all the difficulties with the server or the software that was installed by our admins through the setup, which means that you can get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from the billing area or you could send an e-mail message, and the actual answer time for either rarely surpasses 30 mins as we have admins available 24-7-365. If you require general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you could use our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to add to your server plan through the billing Control Panel.